Support Information for InMeet-Fusion
We understand the importance of timely and effective customer support. Our dedicated support team is here to ensure that any issues you face are resolved efficiently, in alignment with industry best practices.
Hours of Operation
Our support team is available during the following hours to assist with any issues you may encounter:
- Monday to Saturday: 9:30 AM to 7:00 PM (IST)
- Closed on Sundays and Public Holidays
During these hours, you can reach out via phone, email, or through our support portal. For critical issues outside of these hours, please log a support request through our portal, and our team will address it as soon as the next business day begins.
First Response SLA (Service Level Agreement)
We aim to respond to all inquiries as quickly as possible. Our SLA outlines the expected first response time based on the priority of your issue:
- High Priority Issues:
These include issues that are service affecting, such as application downtime or severe functionality issues.
First Response Time: Within 0-2 hours during business hours.
Action: We provide immediate remote assistance and will arrange for onsite support within the same working day if required.
- Medium Priority Issues (e.g., hardware or non-critical software issues):
These are issues that affect some, but not all, app functionalities or peripheral hardware problems.
First Response Time: Within 6 hours during business hours.
Action: We will attempt to resolve the issue via remote assistance. If the issue persists, our service engineer will visit within 48 hours.
- Low Priority Issues:
Minor bugs, user inquiries, or general assistance.
First Response Time: Within 24 hours.
Action: General support through email or phone.
Support Channels
We offer several channels to provide support. You can choose the most convenient method to contact us:
- Submit a Support Case:
Users can create a support case directly through our web portal. This allows you to describe your issue in detail and submit it to our team for prompt action.
- Email Support:
You can reach our support team via email. Please ensure you include detailed information about your issue to receive the fastest possible response.
For general inquiries or support requests: customerhelpdesk@peoplelinkvc.com
For technical issues related to our software or app: support@instavc.com
- Phone Support:
We provide phone support for immediate assistance. For critical issues, we recommend calling our toll-free number for prompt help.
Toll-free number: +91 18002083399 (Available during business hours)
For more specific or advanced technical support, you can also contact:
Vijay (Software Support): +91-9248131915
Shiva (Software Support): +91-9100663346
Naresh (Software Support): +91-9949815198
Additional Support Resources
To assist users in finding quick solutions, we provide additional resources. These are self-help options that can be accessed anytime:
- Knowledge Base:
Access our detailed knowledge base to find guides, articles, and troubleshooting tips. This can help you resolve common issues without needing to wait for support.
Browse our Knowledge Base
- Forums:
Engage with our community of users. Share tips, get help from other experienced users, and learn more about using our app effectively.
Visit our user forums here
- Live Chat (if applicable):
If live chat support is available, users can communicate directly with a support agent for real-time assistance during business hours. (If live chat isn’t offered, you can remove this section or replace it with another channel.)
Onsite Support and Hardware Replacement
If your issue cannot be resolved remotely, we offer onsite support and hardware replacement services:
- Onsite Support:
For issues classified as high priority, our service engineers will visit your location within 2 business days (in India) to address the issue onsite.
- Hardware Replacement:
If hardware provided by us is identified as faulty and not serviceable remotely, we will arrange for a replacement.
Replacement Time: Replacement of faulty equipment will be initiated within 72 hours of issue confirmation.
- Toll-free: +91 18002083399
- Email: customerhelpdesk@peoplelinkvc.com
- Contact: Saber, Vijay.B (Software), RamMurthy (Software)
- Toll-free: +91 18002083399
- Email: support@instavc.com, deployment@instavc.com
- Contact: Inthiyaz, Shiva (Software), Naresh (Software)
- Direct Numbers: +91-9248131915, +91-9100663346, +91-9949815198
